Privacy Policy

1. Information We Collect

Swell Shipping collects various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, billing address, shipping address
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Shipment Information: Package details, tracking data, delivery confirmations
• Technical Information: IP address, browser type, device information, cookies
• Communication Data: Support tickets, emails, chat messages

2. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling shipment orders
• Providing customer support and communication
• Sending shipment updates and tracking information
• Processing payments and preventing fraud
• Improving our services and user experience
• Complying with legal obligations
• Marketing and promotional communications (with your consent)

3. Information Sharing

We may share your information with:

• Shipping Carriers: To facilitate delivery of your packages
• Payment Processors: To process transactions securely
• Service Providers: Third-party vendors who assist in our operations
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and advertising
• Improve website functionality

You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Object to processing of your data
• Withdraw consent for marketing communications
• Request a copy of your data (data portability)

To exercise these rights, please contact us at privacy@swellshipping.com

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for 7 years for tax and legal purposes.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@swellshipping.com
Phone: 1-800-SWELL-SHIP
Address: 123 Harbor Drive, San Diego, CA 92101